Program(s) of Study and Training
	11.0602 Word Processing Word Processing. A program that prepares individuals to perform text typing, table construction, and document formatting tasks on personal computers at a high rate of accuracy and proficiency. Includes instruction in keyboarding skills, word processor operation, textual draft interpretation, audio and tape dictation, and specific word processing program software.
	51.0703 Health Unit Coordinator/Ward Clerk Health Unit Coordinator/Ward Clerk. A program that prepares individuals, under the supervision of nurses or ward supervisors, to perform routine administrative and reception duties in a patient care unit within a hospital or other health care facility. Includes instruction in receiving and directing visitors, transcribing medical and nursing orders, preparing requisition forms, scheduling patient appointments and procedures, monitoring patients and personnel, and interpersonal skills.
	52.0406 Receptionist Receptionist. A program that prepares individuals to perform frontline public relations duties for a business, organization, or answering service. Includes instruction in telephone answering techniques, responding to information re quests, keeping caller and/or visitor records, placing business calls, operating telephone switchboards and/or other communications equipment, relaying incoming and interoffice calls, schedule maintenance, and public relations skills.
	52.0408 General Office Occupations and Clerical Services General Office Occupations and Clerical Services. A program that prepares individuals to provide basic administrative support under the supervision of office managers, administrative assistants, secretaries, and other office personnel. Includes instruction in typing, keyboarding, filing, general business correspondence, office equipment operation, and communications skills.
	52.0410 Traffic, Customs, & Transportation Clerk/Technician Traffic, Customs, and Transportation Clerk/Technician. A program that prepares individuals to perform duties associated with managing revenue-based transportation services, such as toll roads and waterways, and to assist in the dispatch and control of fleet-based traffic for businesses and public services. Includes instruction in such subjects as record-keeping; operation of communications equipment; basic transportation operations management; revenue collection and change-making; and applicable laws, policies, and procedures.
	52.0411 Customer Service Support/Call Center/Teleservice Operation Customer Service Support/Call Center/Teleservice Operation. A program that prepares individuals to assist customers with inquiries and problems in frontline call centers, help desks, teleservice centers, and online. Includes instruction in user interfaces and user behavior; principles of hardware and software systems operation; customer interaction skills; telephone and e-mailing skills; data entry; and database and Internet searching and retrieval.

	Occupation(s)
	43-2011 Switchboard Operators, Including Answering Service Operate telephone business systems equipment or switchboards to relay incoming, outgoing, and interoffice calls. May supply information to callers and record messages.
	43-3061 Procurement Clerks Compile information and records to draw up purchase orders for procurement of materials and services.
	43-4021 Correspondence Clerks Compose letters in reply to requests for merchandise, damage claims, credit and other information, delinquent accounts, incorrect billings, or unsatisfactory services. Duties may include gathering data to formulate reply and typing correspondence.
	43-4031 Court, Municipal, and License Clerks Perform clerical duties in courts of law, municipalities, and governmental licensing agencies and bureaus. May prepare docket of cases to be called; secure information for judges and court; prepare draft agendas or bylaws for town or city council; answer official correspondence; keep fiscal records and accounts; issue licenses or permits; record data, administer tests, or collect fees.
	43-4051 Customer Service Representatives Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.
	43-4071 File Clerks File correspondence, cards, invoices, receipts, and other records in alphabetical or numerical order or according to the filing system used. Locate and remove material from file when requested.
	43-4111 Interviewers, Except Eligibility and Loan Interview persons by telephone, mail, in person, or by other means for the purpose of completing forms, applications, or questionnaires. Ask specific questions, record answers, and assist persons with completing form. May sort, classify, and file forms.
	43-4151 Order Clerks Receive and process incoming orders for materials, merchandise, classified ads, or services such as repairs, installations, or rental of facilities. Duties include informing customers of receipt, prices, shipping dates, and delays; preparing contracts; and handling complaints.
	43-4161 Human Resources Assistants, Except Payroll and Timekeeping Compile and keep personnel records. Record data for each employee, such as address, weekly earnings, absences, amount of sales or production, supervisory reports on ability, and date of and reason for termination. Compile and type reports from employment records. File employment records. Search employee files and furnish information to authorized persons.
	43-4171 Receptionists and Information Clerks Answer inquiries and obtain information for general public, customers, visitors, and other interested parties. Provide information regarding activities conducted at establishment; location of departments, offices, and employees within organization.
	43-4199 Information and Record Clerks, All Other All information and record clerks not listed separately.
	43-5011 Cargo and Freight Agents Expedite and route movement of incoming and outgoing cargo and freight shipments in airline, train, and trucking terminals, and shipping docks. Take orders from customers and arrange pickup of freight and cargo for delivery to loading platform. Prepare and examine bills of lading to determine shipping charges and tariffs.
	43-5051 Postal Service Clerks Perform any combination of tasks in a post office, such as receive letters and parcels; sell postage and revenue stamps, postal cards, and stamped envelopes; fill out and sell money orders; place mail in pigeon holes of mail rack or in bags according to State, address, or other scheme; and examine mail for correct postage.
	43-5053 Postal Service Mail Sorters, Processors, and Processing Machine Operators Prepare incoming and outgoing mail for distribution. Examine, sort, and route mail by State, type of mail, or other scheme. Load, operate, and occasionally adjust and repair mail processing, sorting, and canceling machinery. Keep records of shipments, pouches, and sacks; and other duties related to mail handling within the postal service. Must complete a competitive exam.
	43-5071 Shipping, Receiving, and Traffic Clerks Verify and keep records on incoming and outgoing shipments. Prepare items for shipment. Duties include assembling, addressing, stamping, and shipping merchandise or material; receiving, unpacking, verifying and recording incoming merchandise or material; and arranging for the transportation of products.
	43-5111 Weighers, Measurers, Checkers, and Samplers, Recordkeeping Weigh, measure, and check materials, supplies, and equipment for the purpose of keeping relevant records. Duties are primarily clerical by nature.
	43-9022 Word Processors and Typists Use word processor/computer or typewriter to type letters, reports, forms, or other material from rough draft, corrected copy, or voice recording. May perform other clerical duties as assigned.
	43-9051 Mail Clerks and Mail Machine Operators, Except Postal Service Prepare incoming and outgoing mail for distribution. Use hand or mail handling machines to time stamp, open, read, sort, and route incoming mail; and address, seal, stamp, fold, stuff, and affix postage to outgoing mail or packages. Duties may also include keeping necessary records and completed forms.
	43-9061 Office Clerks, General Perform duties too varied and diverse to be classified in any specific office clerical occupation, requiring limited knowledge of office management systems and procedures. Clerical duties may be assigned in accordance with the office procedures of individual establishments and may include a combination of answering telephones, bookkeeping, typing or word processing, stenography, office machine operation, and filing.
	43-9071 Office Machine Operators, Except Computer Operate one or more of a variety of office machines, such as photocopying, photographic, and duplicating machines, or other office machines.
	43-9199 Office and Administrative Support Workers, All Other All office and administrative support workers not listed separately.