Program(s) of Study and Training
	51.0705 Medical Office Management/Administration Medical Office Management/Administration. A program that prepares individuals to manage the specialized business functions of a medical or clinical office. Includes instruction in business office operations, business and financial record-keeping, personnel supervision, medical and health care policy administration, conference planning, scheduling and coordination, public relations, and applicable law and regulations.
	52.0204 Office Management and Supervision Office Management and Supervision. A program that prepares individuals to supervise and manage the operations and personnel of business offices and management-level divisions. Includes instruction in employee supervision, management, and labor relations; budgeting; scheduling and coordination; office systems operation and maintenance; office records management, organization, and security; office facilities design and space management; preparation and evaluation of business management data; and public relations.
	52.0207 Customer Service Management Customer Service Management. A program that prepares individuals to supervise and monitor customer service performance and manage frontline customer support services, call centers/help desks, and customer relations. Includes instruction in customer behavior; specialized information technology and systems management; developing and using customer service databases; user surveys and other feedback mechanisms; strategic and performance planning and analysis; operations management; personnel supervision; and communications and marketing skills.

	Occupation(s)
	43-1011 First-Line Supervisors/Managers of Office and Administrative Support Workers Supervise and coordinate the activities of clerical and administrative support workers.